Coordinator for Cleaning, Waste & Recovery Services (SCE-SSC-CS-2023-170-LD)

Company Description

At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature. Find out more on http://home.cern.

Job Description

Introduction

Are you experienced in facility management with strong interpersonal skills, service oriented, who enjoys working on a variety of tasks and projects? Are you interested contributing to the development of environmental sustainability projects, and have an impact on CERN’s environmental indicators? Are you flexible and organised? Then we want to hear from you!

CERN is looking for a Coordinator associated to Cleaning, Waste & Recovery Services to help serve more than 10,000 users on the Organization’s premises (French and Swiss sites including experimental points) and assist in providing efficient campus services. Be a part of the largest particle physics research laboratory on the planet… CERN, take part!

The Site and Civil Engineering (SCE) Department manages and develops CERN’s real estate assets and infrastructures in agreement with CERN’s scientific strategy, as well as all the services related to the caretaking and operation of the CERN site.

Within the SCE - Services & Supply Chain Group we are looking for a person to join the small team that coordinates services providing CERN’s community cleaning (approximately 600 buildings and halls, which corresponds to ~ 340,000 m2 including surface and underground premises, offices, public areas, workshops, storage areas, sanitary facilities, and technical facilities), waste management (~8800t in 2022) and recovery (2nd-hand internal reuse, external sales, recycling).

Functions

As Coordinator for Cleaning, Waste & Recovery Services, you will:

• Coordinate the team responsible for cleaning, waste, and recovery services:
  • Monitor and dispatch team activities;
  • Document the operational and administrative processes with a focus on quality and continuous improvement to increase efficiency and user experience;
  • Support CERN internal clients’ requests;
  • Maintain documentation and archives (web pages, internal controls and procedures, databases);
  • Carry out regular analysis, controls, service reviews and reporting. Develop and deploy KPIs.

• Follow-up underline service contracts:
  • Ensure the correct application of contracts technical specifications;
  • Proactively manage communication flows;
  • Process transactions, book-keeping operations and invoicing requests. Ensure cost controls to remain in the frame of the annual budgetary envelope. Ensure quality.

• Support development and innovation of Campus Services:
  • Contribute to the definition of the technical specifications when market surveys and calls for tenders are launched to renew the service contracts;
  • Propose and contribute to creative solutions and projects.

Qualifications

Higher technical diploma or equivalent relevant experience in the field of facility management, environmental management or a related field.

Experience:

• Demonstrated experience as a service provider, overseeing the contractual relationships, including Service Level Agreement, monitoring activities and teams.
• Experience in continuous improvement or LEAN management would be an asset.

Technical competencies:

• Customer service
• Contract management
• Organisation, planning and control
• Process analysis, definition and improvement
• Specification and follow-up of technical aspects of a contract
• Use of office software packages: proficient in MS Excel

Behavioural competencies:

• Achieving results: delivering high quality work on time and fulfilling. expectations; having a structured and organised approach towards work; being able to set priorities and plan tasks with results in mind.
• Solving problems: producing workable and timely solutions that meet requirements; anticipating obstacles; assessing alternative solutions in order to have a fall-back plan.
• Managing self: working well autonomously; taking on activities and tasks without prompting; remaining objective, focussed and productive in a stressful environment; focusing on solutions rather than problems.
• Demonstrating flexibility: being able to demonstrate flexibility whilst abiding by all applicable rules; readily accepting new tasks or work/projects.
• Working in teams: contributing to promoting a positive atmosphere in the team through an optimistic and constructive attitude; addressing issues; being ready to concede in the interest of the team; seeking agreement.

Language skills:

Spoken and written English and French: ability to understand and speak both languages in professional contexts as well as the ability to prepare/draft texts in both languages.

Additional Information

Eligibility and closing date:

Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.

This vacancy will be filled as soon as possible, and applications should normally reach us no later than 31.01.2024 at 23:59 CET.

Employment Conditions

Contract type: Limited duration contract (5 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.

These functions require:

• Work in Radiation Areas.
• Interventions in underground installations.
• A valid driving licence.
• Work during nights, Sundays and official holidays, when required by the needs of the Organization.

Job grade: 3-4

Job reference: SCE-SSC-CS-2023-170-LD

Benchmark Job Title: Process/Services Assistant